Salesforce.com is what many people believe to be the leader in on-demand customer relationship management (CRM).  Salesforce offers a comprehensive and easy way to customize, allowing people and processes to be managed more effectively. 

Sales reps can close more deals by spending more time selling and less time on administration.  Other services include solutions for customer service, partner relationship management, marketing, content management and real-time reporting & dashboards.

Their strongest selling point in my opinion is being able to install customizable applications into your CRM environment through the “appexchange“.  These apps are similar to plugins where you just download, click install and you’re ready to start using the new functions.

There is no software to install and all of your data is hosted online.  The pricing for Salesforce is:

• Group edition starts at $9/ User/ Month
• Full featured edition starts at $65/ User/ Month.

The Group edition is good for teams of up to 5 sales and marketing professionals, featuring award-winning ease of use and built-in Google AdWords integration.

The Enterprise edition is where you can get into advanced customizations to fit your business.  There are 5 editions in all, including a personal edition that you can use for FREE.